If you are having a problem with a product from ASEM that cannot be solved in the field by one of our service centers, we are ready to assist you promptly. Our service engineers are unsurpassed in the industry. In the event that something has gone wrong with one of our products, we have an outstanding response team with the expertise to repair your device in a reliable and timely manner.
95% of our service repairs are repaired and shipped within 3 days.
Some of our vendors offer loaners at no charge to the customer while repairs are being made (please contact your vendor
for more information)
Service technicians are strategically placed worldwide for immediate assistance.
* All worldwide service technicians are trained at corporate headquarters and must be re-certified very frequently to retain
their service certification.
General Info
All product returns must have a Return Merchandise Authorization (RMA) number prior to shipping back to the factory. Be sure to describe in detail on the RMA form the problem that you are having so that we may, if possible, resolve the problem without you returning your product to the factory.
RMA Procedure is really easy and consists of only 4 steps. Here they are:
| 1. |
Fill the form bellow and press 'SEND' button. All the text fields need to be filled.
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| 2. |
Shortly after you submit the filled form, you will receive a confirmation e-mail containing further instructions.
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| 3. |
After you inquiry is approved, you will get a second e-mail with an attached 'BARCODE PICTURE' and shipping address.
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| 4. |
All you need to do is to print the BARCODE PICTURE using any printer you like, enclose it in the parcel with your ASEM Product and ship the parcel to us.
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